FREQUENTLY ASKED QUESTIONS
What if I don’t like any of the logo designs you produce?
In the extremely unlikely event that you feel none of the logo designs produced match your needs, we will refund your payment immediately and without any fuss.
What file formats do you support?
We support the following types: AI (Illustrator), PSD (Photoshop),PDF, TIFF, JPG, PNG, GIF
How do you deliver my new logo?
All new logo orders are emailed to you in a ZIP file. If you do not have a Zip program on your PC we can send the files unzipped… just be sure to tell us.
What is a logo revision?
This is a very common question. The answer can be summarized as follows.
1. If you change your mind about any minor aspect of your logo…be it a color change, a font change, use of shadow etc..or any other minor change once you have actually had your logo delivered. This is called a logo revision. You can in fact make several minor changes and call that one revision, providing it is requested at the same time. To do this just send us an email and tell us what you want to change. If you have accepted the design and then require a change later on we do charge a small fee for that.
2. What is NOT a revision is if you want to have an entirely new logo designed. This can be charged at the normal fee of the original logo (depends on whether we missed the mark or you have changed your mind).
What is your delivery time?
We strive to deliver all initial logo choices within 2 working days and revisions not longer than 2 business days.
What can I use my new logo for?
The world is your oyster as far as uses go. The logo can be used for a website, off-line printing, embedding in documents, printing on T shirts, signs, banners, stationery, lunch box in fact the only real limitation is your imagination.
Can you recreate my existing logo in vector format?
The simple answer is yes…BUT..the price very much depends on the complexity of the existing design. We can generally do this work in the same time it takes for our usual design which is around 3 working days. However, sometimes it may take longer. Send us an email with a copy of the logo you need to recreate and we will provide you with a very competitive quote.
Will I be given the copyrights of my logo design?
Yes, of course! All of the logos that we design become our clientele properties. That is, as soon as it gets accepted by you, you become the legal and rightful owner of the design and can then use it however you like with no strings attached.